Legal notice

 

Seller Information

Seller
Gillsee (operated by MONOGI Co., Ltd.)

Responsible Representative
Kazuki Akutsu

Business Address
MONOGI Co., Ltd.
4-24-9 Kamishinozaki, Edogawa-ku
Tokyo 133-0054
Japan

Phone Number
[Please insert phone number]
For inquiries, please contact us primarily by email.

Email Address
info@gillsee.us

Customer Support Hours
Monday–Friday, 10:00 AM – 6:00 PM (Japan Standard Time)

Pricing

Product prices are listed on each product page.
All listed prices include applicable taxes.

Shipping Fees

  • United States: Free shipping

  • International: Flat rate of $2.90 USD

All prices are displayed in USD.

Additional Fees (Other Than Product Price)

None.
For international orders, customs duties, import taxes, or other fees may apply. These charges are the responsibility of the customer.

Delivery Time

  • United States: 8–10 business days

  • International: 10–12 business days (depending on destination and customs processing)

Delivery times are estimates only and are not guaranteed.

Payment Methods & Timing

We accept credit cards and other payment methods supported by Shopify.
Payment is processed and completed at the time your order is placed.

Return Period

Returns are accepted within 30 days of receiving the product.

Refund Policy

Refunds are available only if the item is unused, unworn, and returned with all tags, accessories, and original packaging intact.

Once the returned item is received and inspected, refunds will be issued to the original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund.

Return Shipping Policy

If you wish to return an item, please contact us in advance at info@gillsee.us.
Returns sent without prior approval will not be accepted.

Once your return is approved, we will provide a return shipping label and detailed instructions.

Sale items and gift cards are non-returnable.

Defective or Incorrect Items

Please inspect your order promptly upon delivery.
If your item is defective, damaged, or incorrect, contact us at info@gillsee.us as soon as possible.

We will review the situation and take appropriate action